When a product fault comes to light, your actions in the first 48 hours are crucial. A fast and clear response, directed by decisive leadership, can help to stave off lasting reputational damage, loss of consumer confidence and significant financial exposure. Our Product Liability and Product Recall team has extensive experience of handling product liability issues for businesses of all sizes, including leading multinationals across multiple jurisdictions.
As soon as you get in touch we will form an action plan and assemble a dedicated team for you, and guide your strategy for dealing with customers, shareholders, employees and the media. We can manage the product recalls themselves for you, and notify regulators across several jurisdictions. We have good relationships with the regulatory authorities and considerable experience dealing with investigations and prosecutions arising from product failures.
Handling a product recall with minimal impact is all about preparedness. Our approach is based on anticipating and preparing for the worst. We can offer you a full risk management service, product recall and crisis strategy planning, product liability awareness training and advice on all the regulatory regimes affecting your company, wherever they are.
Whatever the nature of your business, we have almost certainly advised people in your sector before: our clients include major corporations in manufacturing, automotive, pharmaceuticals and medical devices, agro-chemical, tobacco, industrial engineering, electrical, food and drink, safety equipment, clothing, domestic appliances and toys. Whatever your product, we’ll help you steer through any obstacles and get back to doing what you do best.
Our lawyers are experienced in all aspects of product liability and product recall.
Representative experience includes:
- advising a shoe manufacturer in product liability action: injury to consumer due to staple protruding into footbed
- representing a manufacturer of high-voltage testing equipment in product recall: risk of electric shock due to improper use
- assisting a cell phone manufacturer in recall: risk of spontaneous combustion of a battery
- advising a lawn mower manufacturer in product liability action: loosening of a cutting blade during operation
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