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Retail Workforce Reimagined: the transformative power of AI

09 décembre 2025

GlobalRoyaume-UniÉtats-Unis d'AmériqueFranceAllemagneÉmirats arabes unis
GlobalRoyaume-UniÉtats-Unis d'AmériqueFranceAllemagneÉmirats arabes unis
Global

Read our latest thought leadership report, produced in collaboration with Retail Economics for practical insights based on research undertaken across France, Germany, the UAE, UK and the US.

The research included surveys of 250 retail businesses with revenues over £10m and economic modelling, and has been combined with insights from Eversheds Sutherland’s lawyers, helping you stay ahead in the rapidly evolving retail workforce landscape.

The retail sector stands at a pivotal moment. Artificial intelligence (AI) is no longer a distant prospect – it is rapidly reshaping how retailers operate, compete, and serve customers.

The report covers the evolution, drivers and application of AI in retail, quantifies the retail workforce shift and sets out strategic considerations for retailers, including:

  • How to build an AI-ready workplace
  • Key areas to strengthen legal preparedness in the AI era
  • Tips on partnerships, leadership and governance

Please get in touch with our Consumer team if you would like to discuss any of the topics further.

Launch webinar

We hosted a deep-dive webinar discussing the report’s findings and key strategic implications for retailers, with Richard Lim from Retail Economics and key contributors from Eversheds Sutherland.

The webinar focused on fostering a culture of continuous learning, prioritizing ethical and legal preparedness, and aligning human-AI collaboration with strategic objectives – three key pillars of building resilient, innovative and future-ready retail businesses.

Eversheds Sutherland prend toutes les précautions raisonnables et nécessaires pour s'assurer que les informations et les documents, y compris, mais sans s'y limiter, les articles, les bulletins d'information, les rapports, les enquêtes et les blogs ("matériel") sur le site Web d'Eversheds Sutherland sont exacts et complets. Toutefois, ces documents sont fournis à titre d'information générale uniquement, et non dans le but de fournir des conseils juridiques, et ne reflètent pas nécessairement la législation ou la réglementation en vigueur. Ces documents ne doivent pas être interprétés comme des conseils juridiques sur quelque sujet que ce soit.

Les documents peuvent ne pas refléter les développements juridiques les plus récents. Le contenu et l'interprétation des documents, ainsi que la législation qui y est abordée, peuvent faire l'objet de révisions.

Aucune déclaration ou garantie, expresse ou implicite, n'est faite quant à l'exactitude ou à l'exhaustivité de la documentation et il convient donc de ne pas s'y fier. Eversheds Sutherland décline toute responsabilité en ce qui concerne les mesures prises ou non prises sur la base de tout ou partie du contenu des documents, dans toute la mesure permise par la loi. Les documents n'ont pas vocation à être exhaustifs ou à inclure des conseils sur lesquels vous pouvez vous appuyer. Vous devez toujours consulter un juriste/avocat dûment qualifié pour toute question juridique spécifique.

Les opinions exprimées dans les documents sont celles de leur auteur et ne reflètent pas nécessairement celles d'Eversheds Sutherland ou de tout autre avocat.

Contacts

andrewtodd@eversheds-sutherland.com

Andrew James Todd

Partner

Londres, Royaume-Uni

catherinedetalle@eversheds-sutherland.com

Catherine Detalle

Associée

Paris, France

wie-menho@eversheds-sutherland.com

Wie-Men Ho

Partner

Birmingham, Royaume-Uni

rebeccadenvers@eversheds-sutherland.com

Rebecca Denvers

Principal Associate

Leeds, Royaume-Uni

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